ICE Webinars

• Nuts and Bolts of Deposition Testimony (2016/09/22)

  This webinar will provide strategies to properly prepare for a deposition and to successfully testify at a deposition. Insurance collection staff and management may be deposed individually or in the capacity of a corporate representative. Regardless of the role of the witness, a successful deponent employs many of the same techniques and strategies. This introductory webinar with mock deposition examples in the context of an insurance collection matter will educate and prepare prospective witnesses.

• Improving Collections by Stopping Fraud Before It Happens (2016/04/06)

  Check and ACH payments remain the most cost effective way to process premiums unless they return. As mobile payments and other electronic options provide convenience to customers, the risk of fraud to carriers increases substantially. Collection expenses, customer inconvenience and cash flow are all impacted when there’s a problem with the payment from a bank account. This webinar will illustrate the latest trends in eliminating fraud and related collection expenses from this payment channel.

• PCI DSS Compliance Webinar (2015/09/24)

  Webinar key learning objectives:

  • PCI DSS overview
  • Key changes in version 3.1
  • How 3.1 changes could impact new customer experience strategies (mobile apps)
  • Key risks to insurers who underwrite policies for customers or commercial entities who take credit card payments from consumers

• Active Customer Engagement (2015/08/14)

  Ann Evans from RevSpring discusses how finding the right strategic balance is critical to ensure your business adapts with the market and evolving customer experience.

• Performing Under Pressure from ICE on Vimeo.

   

  (2015/03/26)

  Dr. Hendrie Weisinger, a world-renowned psychologist and pioneer in the field of pressure management, introduces us to the concept of pressure management, offering empirically tested short term and long term solutions to help us overcome the debilitating effects of pressure. Performing Under Pressure draws on research from over 12,000 people, and features the latest research from neuroscience and from the frontline experiences of Fortune 500 employees and managers, Navy SEALS, Olympic and other elite athletes, and others. It offers 22 specific strategies each of us can use to reduce pressure in our personal and professional lives and allow us to better excel in whatever we do.

• Your Failure To Differentiate Stress From Pressure Could Be Your Downfall (2015/03/25)

  See what others are saying about Dr. Weisingers new book, Performing Under Pressure: The Science of Doing Your Best When It Matters Most in Forbes Magazine.

• SUCCESS Reading List - Pressure (2015/03/25)

  See what others are saying about Dr. Weisingers new book, Performing Under Pressure: The Science of Doing Your Best When It Matters Most in SUCCESS Magazine.

• Enterprise Billing & Payments (2015/03/12)

  Enterprise Billing and Payments A NEW FRONTIER FOR COMPETITIVE DIFFERENTIATION

  This webinar brought to you by Mphasis and ICE, explains how a comprehensive Enterprise Billing and payment Strategy can transform billing and payment processes from mundane, recurring back office cost center status to a fundamental enabler of corporate objectives competitive differentiation. Leveraging methods already proven across multiple industries will enable your organization to capitalize on new customer service tools that are quickly becoming the table stakes in the broader consumer payments market. The transformation begins by leaving behind the notion of billing as a painful but necessary back office process, and embracing it as a competitive differentiator that can also reduce expenses.

  Visit www.Mphasis.com or contact Brad Hauser, bradley.hauser@Mphasis.com or Tony Brock, Tony.Brock@Mphasis.com and be sure to mention ICE.

  For a link to view this webinar, click Link: Link

• Effective Performance Documentation (2014/09/15)

  This webinar brought to you by WD Communications and ICE, explains that an effective performance document is one of the most beneficial ways to motivate employees to repeat positive behaviors and change negatives ones. Mike Mannon, President and CEO, WD Communications walks you through the ins and outs of simple performance tracking, documentation, and coaching in this one-hour webinar. Afterward, youll be able to spot incorrect performance documentation immediately, and youll start documenting and coaching in more meaningful and appropriate ways. WD Communications offers Specialized Training through customized seminars and webinars developed to improve workplace communication and efficiency.

  For a link to additional information about this webinar, click Link: Link

   

• How to Handle Resistant Uninsured Tortfeasors (Auto) (2014/07/08)

  This webinar brought to you by National Association of Subrogation Professional (NASP) and ICE, explains how productive conversations with tortfeasors work to increase recoveries. Not every conversation is easy or goes as planned. When an uninsured tortfeasor becomes resistant, the claim and even the companys brand could be at risk if the conversation is not handled properly. Speakers Kim Rathbone, Insurance Subrogation Practice Group Lead, and Julie Vaccaro, Subrogation Attorney Manager, at Javitch, Block & Rathbone, LLC. explore the sources of resistance, discuss effective negotiation strategies to counteract opposition and utilize examples of problem language with solutions to redirect the conversation.

  For a link to additional information about this webinar, click Link: Link

• ICE Webinar: Successor Liability & How to Beat the Corporate Three-Card Monte (2014/06/11)

  Companies often utilize asset transfers between related corporations or those with ownership connections to protect assets and avoid liabilities. While many asset transfers are legitimate, it is far too common that such transfers are made without fair consideration and used to improperly evade debts. This can leave creditors in the unenviable position of chasing debt owed by defunct corporations stripped of value.

• Shifting Landscape for Billing and Payments: Are You Prepared? Video (2014/03/05)

  Get the latest results from two comprehensive billing and payment studies and learn first-hand how the changing landscape will impact your business. Does your company have the billing and payment options your customers are looking for? Are your strategies aligned with the changing landscape?

• Shifting Landscape for Billing and Payments: Are You Prepared? Slides (2014/03/05)
• Career Development for the Insurance Professional Video (2013/09/12)

  This webinar will inform you about the ICE Education Program and how it can provide you with the comprehensive knowledge and practical skills needed to help accelerate your career in insurance.

• Career Development for the Insurance Professional Slides (2013/09/12)
• Pros and Cons of E-mail: Lessons Learned (2013/06/13)

  Sam Thomas, of Bressler, Amery & Ross, addresses the role of email in the workplace and it's potential to both advance collection goals and create obstacles. Through examples taken from actual collection matters, the presentation delivers practical information which can be immediately implemented to improve collection results.

• Cloud 101 Webinar (2013/04/05)

  One Shield introduces industry analyst, Karen Furtado of Strategy Meets Action who provides an overview of Cloud, including the various Cloud options available and statistics around the adoption of cloud in the marketplace.

• Ed Wallace Video Instructions (2013/02/19)
• Ed Wallace Webinar Slides (2013/02/13)

  Ed Wallace delivers his Creating Relational Capital presentation. Ed shares real life experiences and examples from his book Business Relationships that Last. If you want your team to understand the importance of building business relationships, make sure you view this webinar.

• Ed Wallace Webinar Video (2013/02/13)
• Project & Change Management Webinar (2012/11/12)

  Donald Duffey, PMP at Zurich, presents an overview of project management and change management with examples of successful projects.

• The Key to Collection without Litigation - Premium Audits (2012/07/20)

  Sam Thomas, of Bressler, Amery & Ross, conducts this webinar to help collection departments achieve the highest percentage recovery in the shortest amount of time and with the least expense. The webinar provides a comprehensive explanation of audit premiums and how they are derived. The webinar is tailored to insurance executives and in-house collection staff.

• Leveraging Modern Technologies to Drive Superior Customer Service (2012/03/29)

  One Shield introduces Karen Furtado of Strategy Meets Action, who is a recognized industry expert in the core systems space. With exceptional knowledge and experience in the areas of policy administration, rating, billing and claims, Karen is the go-to person for all things core.

• Legal Structure and Litigation Process Part 2 (2012/01/26)

  Don Leviton, Brown & Joseph, presents this webinar for credit and collection professionals and what they need to know about the litigation process. While it is targeted for credit and collection professionals, it is presented from the point of view of an attorney.

• Earned Premium Recoveries - Best Practices Webinar (2011/11/28)

  The CCS Companies present on industry standard best practices for earned premium recoveries (commercial and personal lines). During this webinar, we review industry trends and recovery best practices.

• Billing Systems Best Practices Recording (2011/05/23)
• Billing Best Practices Webinar Slides (2011/05/10)

  One Shield and industry analyst, Martina Conlon of Novarica, discuss how you get the most from your billing system. During this webinar, we review insurance billing trends and best practices.

• Legal Structure & Litigation Process (2011/04/06)

  Alison Sima and Steven Gelsosomo from Brown & Joseph, present the first part of this webinar on the legal structure and the Commercial Litigation process from serving a summons to trial and settlement.

• Premium Audit Collections Best Practices (2010/11/18)

  Patrick Connolly, OLSI, presents an introduction to Premium Audit best practices.

• The ABC's of Account-Level Billing (2010/05/30)

  Guidewire Software provides an educational webinar on the ABC's of account-level billing. We discuss an overview of the billing marketplace & the changes in customer demands, benefits of account-level billing, potential hurdles, lessons learned and recommendations.

• How Your Billing System Can Improve Service, Retain Customers & Increase Profits (2009/10/07)

  Guidewire presents a webinar on the billing market today, the role billing play